Get our FREE Salesforce implementation playbook here!

Blog
Contact
Request a demo
Let's go!

Categories: Platforms & Services

Proud member of initiatives that make the world a better place:

Logo 1% pledge
Logo of the Bring Women Back to Work initiative
Cynqed Switzerland
🇨🇭
Grafenaustrasse 15
6300, Zug
Switzerland
Cynqed Greece
🇬🇷
Stratigopoulou 7
TK 11472, Athens
Greece
Cynqed Portugal
🇵🇹
Rua 19 409
4500-256, Espinho
Portugal
Contact us
info@cynqed.com
Hotline
Menu
©2025 Cynqed AG

Privacy Policy

Linkedin Instagram

Get in touch










What are tokens?

  • Tokens are our support currency and the key to efficient and cost-effective support.
  • Our token system ensures you get the help you need at a predictable price, regardless of who’s handling your request.
  • We provide a transparent pricing structure based on task complexity, not seniority.
  • Easily track your token usage within the help desk portal for full visibility into your support costs.

Important Note: The minimum token amount per ticket is 100.

Get Predictable Support Costs

Estimated token costs for common ticket types

TICKET TYPE

TOKENS

Update 5 users with new configuration of access rights (permission sets, profile or public group) and update “City” on a user record

100

Add 5 new fields to a report and modify 2 filtering criteria

100

Develop automation to update the case whenever a certain condition is met and trigger notification

500

Updated Apex class and LWC to present data in a table like format

800

“My automation is breaking – I don’t know what is happening”, support agent work: Investigation or issue, correction of a SF flow, documentation of changes, presentation to a user

600

Get in touch









Get in touch









Get in touch










Let’s get started!