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What are tokens?

  • Tokens are our support currency and the key to efficient and cost-effective support.
  • Our token system ensures you get the help you need at a predictable price, regardless of who’s handling your request.
  • We provide a transparent pricing structure based on task complexity, not seniority.
  • Easily track your token usage within the help desk portal for full visibility into your support costs.

Important Note: The minimum token amount per ticket is 100.

Get Predictable Support Costs

Estimated token costs for common ticket types

TICKET TYPE

TOKENS

Update 5 users with new configuration of access rights (permission sets, profile or public group) and update “City” on a user record

100

Add 5 new fields to a report and modify 2 filtering criteria

100

Develop automation to update the case whenever a certain condition is met and trigger notification

500

Updated Apex class and LWC to present data in a table like format

800

“My automation is breaking – I don’t know what is happening”, support agent work: Investigation or issue, correction of a SF flow, documentation of changes, presentation to a user

600

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