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Managed Services

The expertise and support you need, from existing to custom solutions, from enhancement to development.

  • Both integrations and applications
  • Enhance the solutions you have, apply our existing solutions
  • Competitive rates
  • Single point of contact
  • Proven salesforce and third party solutions
  • High quality service
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Does Managed Services meet your needs?

Managed Services design:

  • Runs from custom development to fine-tuning solutions in place
  • Has a built-in 4-week diagnostic term for needs assessment and validation
  • Supports your execution of day-to-day tasks via Marketing Cloud
  • Offers rapid bug-fixing and enhancements
  • Gives you ongoing support for newly adopted tech solutions
  • Delivers results that are easy to maintain and enhance

Multi Cloud Experience

The full suite of support, whatever your project or industry. That’s Salesforce Development Factory

Service Cloud

Service Cloud increases customer satisfaction and reduces costs, by providing effective customer service on every channel

Sales Cloud

Sales Cloud is the world's leading CRM application, designed to increase efficiency of your sales department

Commerce Cloud

Commerce Cloud enables companies to create personalised and intelligent buying experiences across multiple devices

Marketing Cloud

Marketing Cloud offers automated, multi-channel marketing: the right marketing message at the right time via the right channel

Platform Cloud

Platform Cloud is a single, secure, and scalable platform which Salesforce applications are built on, and allowing businesses to build and deploy their own applications.

Analytics Cloud

Analytics Cloud gives everyone in your company analytics built for the way they work.

Experience Cloud

Experience Cloud helps you to deliver connected experiences to communities, vendors, or partners

Integrations

Connect everyone to everything with a cloud-native, unified, open, intelligent platform
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Ready to see how Managed Services works for you?

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Are 100% customized Salesforce solutions not what you’re looking for? See our other services.
We’ve got Quickstart and Project Advisory already lined up.

Implementation

Project Advisory

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What are tokens?

  • Tokens are our support currency and the key to efficient and cost-effective support.
  • Our token system ensures you get the help you need at a predictable price, regardless of who’s handling your request.
  • We provide a transparent pricing structure based on task complexity, not seniority.
  • Easily track your token usage within the help desk portal for full visibility into your support costs.

Important Note: The minimum token amount per ticket is 100.

Get Predictable Support Costs

Estimated token costs for common ticket types

TICKET TYPE

TOKENS

Update 5 users with new configuration of access rights (permission sets, profile or public group) and update “City” on a user record

100

Add 5 new fields to a report and modify 2 filtering criteria

100

Develop automation to update the case whenever a certain condition is met and trigger notification

500

Updated Apex class and LWC to present data in a table like format

800

“My automation is breaking – I don’t know what is happening”, support agent work: Investigation or issue, correction of a SF flow, documentation of changes, presentation to a user

600

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