Stimulating diversity in the workplace means Cynqed welcomes Salesforce talent from all walks of life. After all, it’s the diversity that makes us better relate to different customers. In this interview, our colleague Laura tells us about combining a Cynqed job with motherhood and making a sudden career change to become a Salesforce Consultant after years in the hospitality and marketing business.
“I come from an operational background in hospitality and marketing in telecommunications. After more than 10 years in that field, Salesforce showed me a radically different world, from the other side of the counter. Despite all the uncertainties of a new start, knowing that I can always count on the skills and knowledge I gained until now is comforting.”
“During the pandemic, while the hospitality industry fell back, I noticed a big increase in companies’ need for digital transformation to keep contact with customers and stay top-of-mind. That’s the reason why I started researching about Salesforce. I started my learning journey by using Trailhead. It certainly was not an easy road, but it’s worth it. I like to compare the process to stretching after a workout; it doesn’t always feel great at first, but that feeling of discomfort is making you grow.”
“I chose Cynqed because I could definitely see myself growing with this young company. Other than that, the people’s quality and company’s culture were also very important contributing factors to my choice.
A big bonus is that I have 2 small kids, and this has never been an issue while working at Cynqed. As part of the company’s culture, we are encouraged not to overwork and have a flexible schedule for whatever life throws our way. Like this, I feel less stressed, always knowing I can catch up later and still keep up with my deadlines.”
“I can say that are no dull days for sure. I feel that I learn something new every day with every Trailhead module, project, or person I get to interact with.
I’m mesmerized by how vast and complex, yet adaptable Salesforce is. So, the only thing I can do when I tackle challenging situations is to simply “adapt” to it; search for new ideas, accept failure as part of the process and ask for help when needed.”
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Important Note: The minimum token amount per ticket is 100.
Estimated token costs for common ticket types
TICKET TYPE
TOKENS
Update 5 users with new configuration of access rights (permission sets, profile or public group) and update “City” on a user record
100
Add 5 new fields to a report and modify 2 filtering criteria
100
Develop automation to update the case whenever a certain condition is met and trigger notification
500
Updated Apex class and LWC to present data in a table like format
800
“My automation is breaking – I don’t know what is happening”, support agent work: Investigation or issue, correction of a SF flow, documentation of changes, presentation to a user
600
